Customer care

Returns and Refunds

The Rinascimento On-line Store aims to ensure full satisfaction during your Shopping Experience. If for any reason the Customer is not satisfied with the order or if the products delivered are not of the required quality, the Customer may return the product purchased within 14 days of receipt. The Right of Withdrawal may be exercised exclusively by the Customer and under no circumstances by the recipient of any gifts.

Teddy will refund the Customer for the amount of purchased goods excluding the original shipping costs which are at Customer's expenses; just in case of defected items the original shipping costs are at Teddy's expenses.

 

COST OF RETURNING GOODS

In case of returns request the shipping costs are at Teddy's expenses only if the withdrawal is booking through Teddy's couriers; unlike the Customer have to pay for the return shipment.

RETURNING PURCHASES MADE ON-LINE TO A STORE

It is not possible to return products purchased on-line to a Rinascimento store.

HOW TO RETURN GOODS

To send a return request to the Rinascimento Customer Service, write to indicating the order number, items to be returned, quantity and reason for the return. Also please remember to specify whether you want to make use of the courier service with which Rinascimento has an agreement or whether you prefer to send goods by yourself, for further details see section RETURNING GOODS. Our Customer Service will answer as quickly as possible.

The items must be returned with the label indicating the bar code and any material that is part of the package.

Returns may be sent only from the country the order was placed from.

Refunds will only be paid for items returned following these instructions. If the return does not comply with the conditions listed below, the package will be returned to the sender.

CLOTHING

Clothing must be returned with the label indicating the bar code and in its original packaging. Please also note that, in compliance with the provisions of article 67 of the Consumer Code,  the substantial integrity of the goods to be returned is an essential condition for the exercise of the right of withdrawal.  Clothing that is damaged and/or deteriorated may therefore not be returned. All accessories, including certificates of authenticity, dust covers and labels must also be included in the package returned. Send an e-mail to if any of the items received does not have all its packaging accessories.

FOOTWEAR

All footwear must be worn only on a carpet until you decide to keep it, in order to avoid damaging the soles. Shoes must be returned clean, with no marks and in their original box, in perfect condition, as the box is an integral part of the footwear. Shoes returned with marks, dirty or without the box will not be accepted and will be returned to the sender. The box is an integral part of the product and must be returned fully intact. Damaged boxes will not be accepted, as they are an integral part of the returned goods.

ACCESSORIES

Accessories including belts, brooches, charms shall be included with any returns. Send an e-mail to if one of the items you have received is missing any accessories purchased with the garment.

FAULTY GOODS

If you receive a faulty or damaged item or if the item has any production defects, you must immediately notify us in writing to . Items that are torn or damaged by wear shall not be deemed to be faulty.

Size or colour replacements are not accepted.

RETURNING GOODS

Customers returning goods must do so in the original external packaging; if the packaging is damaged, they may use a box of the same size and strength, sealing it carefully with adhesive tape. They must also print the courier return label found in the e-mail authorising the return, affixing it to the box in order to cover the information relating to the original shipment.

They must then call the courier at their nearest branch in order to agree the time and date for the collection:

  • SDA for Italy and San Marino
  • UPS for European countries, with the exception of Cyprus, Malta and Russia for which Customers must choose their own courier and pay for the delivery costs.

The numbers below can be used to contact the courier and arrange for collection:

UPS COURIER

UPS Austria – Phone number: 0810-006630

UPS Belgium – Phone number: 078-250-877

UPS Bulgaria – Phone number: 359-0-2-96096

UPS Croatia - Phone number: 0800 33 66 33

UPS Denmark – Fax: 98 14 85 93

UPS Estonia – Phone number: +372 666 4700

UPS Finland – Phone number: 0800-1-877-877

UPS France – Phone number: 0821-233-877

UPS Germany – Phone number: 01805 882 663

UPS Greece – Phone number: +30-210-99-84-000

UPS Ireland – Phone number: 1-800-57-57-57

UPS Latvia – Phone number: +371-67 805650

UPS Lithuania – Phone number: +370 37 350505

UPS Luxembourg – Phone number: 8002 2510

UPS Holland – Phone number: 0800-099-1300

UPS Poland – Phone number: +48-22-534-00-00

UPS Portugal – Phone number: 707 23 23 23

UPS Czech Republic – Phone number: +420 800-181-111

UPS Romania – Phone number: +40 21 2338877

UPS Slovakia – Phone number: +421-2-16877

UPS Slovenia – Phone number: +386-4-281-1200

UPS Spain – Phone number: 902-88-88-20

UPS Sweden – Phone number: 020-788 799

UPS Hungary – Phone number: 06 40 98 98 98

UPS United Kingdom – Phone number: 08457-877-877

SDA COURIER

ITALY/ SAN MARINO 199.11.33.66

Shipping costs for items returned by the courier with which Rinascimento has an agreement may vary from Country to Country. The table below indicates the tariffs applied for each Country:

COUNTRY

COURIER

SHIPPING COST

ITALIA and SANMARINO

(except Livigno and Campione D’Italia)

SDA

5 EUR

AUSTRIA

UPS - STANDARD

10 EUR

BELGIUM

UPS – STANDARD

10 EUR

BULGARIA

UPS – STANDARD

14 EUR

CROATIA

UPS – STANDARD

10 EUR

DENMARK

UPS – STANDARD

10 EUR

ESTONIA

UPS – STANDARD

14 EUR

FINLAND

UPS – STANDARD

10 EUR

FRANCE (except Martinique)

UPS – STANDARD

10 EUR

GREECE

UPS – STANDARD

14 EUR

IRELAND

UPS – STANDARD

10 EUR

LATVIA

UPS – STANDARD

14 EUR

LITHUANIA

UPS – STANDARD

14 EUR

LUXEMBOURG

UPS – STANDARD

10 EUR

POLAND

UPS – STANDARD

10 EUR

PORTUGAL (except Madeira and Porto Santo)

UPS- STANDARD

10 EUR

CZECH REPUBLIC

UPS – STANDARD

14 EUR

UNITED KINGDOM

UPS – STANDARD

10 EUR

ROMANIA

UPS – STANDARD

14 EUR

SLOVAKIA

UPS – STANDARD

14 EUR

SLOVENIA

UPS – STANDARD

10 EUR

SPAIN (except the Canary Islands, Ceuta and Melilla)

UPS – STANDARD

10 EUR

SWEDEN

UPS – STANDARD

10 EUR

HUNGARY

UPS – STANDARD

14 EUR

Rinascimento reserves the right to not accept garments from the same order if returned and shipped at different times. Any returned goods must be sent in a single shipment.

Two different orders however may be returned in the same box. You must however ensure that the labels are attached properly in order to identify the returns.

You may choose a courier other than that indicated and send the goods to our warehouse in Bologna:

RINASCIMENTO

VIA DEI LANAIOLI, BLOCCO 4 – CENTERGROSS

40050 FUNO D’ARGELATO (BO)

ITALIA

Please remember that any shipments of returned items using couriers other than the one indicated will be at the Customer's expenses; Customers must send en email to Rinascimento Customer Service indicating the order number, items to be returned, quantity and reason for the return. Moreover, please ensure you choose a traceable shipping method, as Rinascimento will not be responsible for any loss or theft.

REFUNDS

After receiving the returns, our warehouse checks the goods to verify that the procedure and conditions have been complied with. The Customer will receive an e-mail confirming the acceptance and refund.

The goods must be delivered to the courier no later than 14 working days following the date on which Rinascimento authorises the return.

Our bank will refund the full amount of the returned goods (excluding shipment costs) to the credit card or PayPal account within 14 working days from the date of receipt of the returned goods.

In the case of gifts, if the order was paid for by Credit Card or PayPal, the refund will be made to the account of the person who made the original payment. For security reasons we are not authorised to pay refunds to any other account.

Credit card: our bank will indicatively refund the amount within 14 working days following our e-mail confirmation. The time required to confirm the receipt of the refund may vary, and depends on the card issuer.

Paypal: the amount will be refunded within 14 working days to the Customer's Personal Account.

Rinascimento reserves the right to refuse returns notified or sent after the aforementioned terms or for products that are not in the same condition they were received in.